Return Policy

Refund & Exchange Policy

We offer a 2-day return window, starting from the date you receive your order. To be eligible for a return or exchange, items must be unused, in their original packaging, and accompanied by the invoice. Used items will not be accepted.

Valid reasons for return or exchange include:

1. Damaged products or wrong items received.
2. Seal is broken upon delivery.
3. Product is expired upon arrival.

Note: Items purchased during a sale or under the “gifting” category are non-returnable and non-refundable.

If your return request is approved, we will arrange a pickup from the original delivery address, and notify you of the pickup date.

For exchanges, replacement items are delivered within 3–5 business days post pick-up.

For delivery-related issues, contact us within 48 hours of the order being marked delivered.

Order Cancellation Policy

Order cancellations are only possible before the product is shipped. Approved cancellations will receive a full refund. Fresh Field reserves the right to cancel orders for reasons such as stock issues, pricing errors, or concerns with customer information.

Refund Process

Please record a video while unboxing your package, clearly showing the label and contents, to help with any missing item claims.

If your refund request is approved:

• The item will be picked up in its original packaging.
• Once received and inspected at our warehouse, your refund will be processed accordingly.

For questions, contact: ask.thefreshfield@gmail.com

Shipping & Delivery Policy

We ship across India and selected other locations via trusted courier partners. Only standard shipping is currently offered. Delivery takes 2 to 15 days, depending on location.